Terms & Conditions

These terms, together with our Privacy Policy, provide you with information about us. These terms will apply to any contract between us. Please read these terms carefully and make sure you understand them before ordering anything from our website. We will notify you of any other terms and conditions that apply to any contract made between us.

E-learning products terms and conditions

Prices for individual courses are as advertised on our website and are inclusive of VAT.

Delegate background

You are responsible for ensuring that the backgrounds of your employees that are taking our E-learning courses are suitable for the training course(s) that they are attending. The Company will not be liable for any refund if delegates decide that the course material is inappropriate for them or where they are unable to participate fully for any reason. In no circumstances will the Company be liable to refund any amount in excess of the agreed and paid price for any training course. This applies in particular (but is not limited) to any travelling, subsistence or consequential expenses of any sort incurred by the people you choose to place in on the E-learning platform.

Copyright and intellectual property

All copyright and other intellectual property rights in or relating to any course materials provided or made available in connection with the course are and remain the sole property of the Company and/or its third-party providers. Course materials may not be used, copied, reproduced, stored in a retrieval system, distributed or transmitted in whole or in part, or in any form or by any means, whether electronically, mechanically or otherwise, or translated into any language, without the prior written permission of the Company and/or its third-party providers.

Cancellation & refunds

If you are a consumer, you have a legal right to cancel an e-learning product during the period between purchasing the product and the initial use of your login details on the e-learning platform.

Once you have used those login details your contract can no longer be cancelled as our e-learning product amounts to software or electronic subscription products with downloadable templates & documents, in pdf or other electronic format the value of which is inherent in the information that has been delivered and which, by its nature, cannot be returned.

In this respect as a consumer you waive, on first use of that login, any right of contract cancellation;

If any of these terms is at any time held in any jurisdiction to be void, invalid or unenforceable, then it shall be treated as changed or reduced only to the extent minimally necessary to bring it within the laws of that jurisdiction and to prevent it from being void, and it shall be binding in that changed or reduced form. Subject to that, each provision shall be interpreted as severable and shall not in any way affect any other of these terms.

No waiver by the Company, in exercising any right, power or provision hereunder shall operate as a waiver of any other right or of that same right at a future time; nor shall any delay in exercise of any power or right be interpreted as a waiver.

These terms shall be governed by and construed in accordance with the laws of England and the user explicitly accepts that only the law courts of England have jurisdiction to deal with any matter arising from or in any way, whether directly or indirectly, related to the use of this website and, accordingly, the user explicitly waives all and any rights to bring any action of any sort in relation to this website, or to any transaction carried out with it, or any data stored on it or provided to it in any court anywhere else in the world.

• To cancel a contract, you need to let us know that you have decided to cancel. The easiest way to do this is by emailing sales@connectedvet.co.uk quoting the electronic purchase sale number, the date of the transaction and the item/s purchased. This email must contain a categorical statement that goods that have been delivered have not been copied, duplicated or used in any way. Please also ensure you obtain a Returns Number at the time of notifying us of your decision to cancel.

If you cancel your contract, we will:

• refund you the price you paid for the products.
• make any refunds due to you as soon as possible and in any event within 14 days after the day on which you receive your Returns Number .

We will refund you on the credit or debit card you used to pay. If you paid via bank transfer, we will make the refund by the same route.

Because you are a consumer, we are under a legal duty to supply products that are in conformity with the contract entered into between us. As a consumer, you have legal rights in relation to products that are not as described. These legal rights are not affected by your right of return and refund outlined above or anything else in these terms. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.

International Standards

• The Publications contained in this order are for the end-user’s internal business use.
• The Licensee and the end-user may not remove any proprietary markings or electronic watermarks, including IEC copyrights and trademarks.
• The end-user shall not copy transfer, sell, license, lease, give, download, modify, publish, assign, transmit or otherwise reproduce, disclose or make available to others or create derivative works from the Publications or any portion thereof.

What are my payment options?

Online?

Once you’ve decided what you want to buy, you can choose from a range of payment options. Please be assured that all your details are safe with us.

We accept Visa, MasterCard, JCB & Maestro.

The default currency on this website is GBP. 

We do not store credit card details nor do we share financial details with any 3rd parties.

Offline?

If you would prefer not to use your credit card over the Internet, feel free to call or email us. We can take payment by bank transfer, purchase order or by cheque. Talk to us – we’ll always be happy to help.

Please email purchase orders to our Sales Team on sales@connectedvet.co.uk.

We will turn your order around within 24 hours of receipt.

All purchases are subject to these terms and conditions.